Frequently Asked Questions
ENROLLMENT
How does your gymnastics program work? Do you operate on sessions, monthly, weekly, etc?
Our Gymnastics program operates 48 weeks per year, with open enrollment so you can join in anytime.
What are the steps to enrollment?
The first step is to create an account on our parent portal. You can self-enroll, or once you enter your contact & billing information, our office staff can complete the enrollment for you. Please email us if you have any questions!
When can I enroll my child?
You can enroll your child at any time, we offer rolling registration.
How often are classes?
For children 5 & under classes meet once a week, for children in kindergarten & older classes meet twice per week. Please consult with your coach & our office staff if you'd like to increase their time at the gym as they progress.
CANCELLATION/DROPPING A CLASS
How do I cancel a class?
To drop a class, we require written notice via email by the 15th day of the current month, to avoid being auto-charged for the upcoming month.
EX: If I need to drop my class in March 2024, I need to submit my notice anytime before February 15th, 2024.
If you submit notice after the 15th day of the current month, you will be charged a $50 late cancellation fee.
EX: If I need to drop my class in March 2024 & I submit my notice anytime between February 16th, 2024 through the last day of February, I will be charged a $50 late cancellation fee.
Can I get a refund?
No, tuition & membership fees are non-refundable.
EX: If I get charged tuition on March 4th, 2024 & send a drop email the same day, my March 2024 tuition CANNOT be refunded. My drop date will be set for the end of March 2024. My gymnast will still be welcome to continue attending class through the end of the month.
EX: My student attended their first class on February 16th, 2024 but did not enjoy it & does not want to continue. The drop policies above will still apply: your prorated tuition charge for February 2024 & membership fee are non-refundable, & you will be charged a $50 late cancellation fee for March 2024. We encourage all families to come observe any class from our observation deck without participating before committing to signing up.
FEES & PAYMENT
What is your payment policy?
We automatically bill your card on-file at the beginning of each month. All payments are accepted online as we cannot guarantee staff will be available to accept any payments in person.
Are there any membership or registration fees?
Our insurance policy requires us to insure every student. There is an annual membership fee of $60 per student per year. Registration fees must be renewed yearly.
What is the tuition payment schedule?
Tuition is based on a 4-week per month schedule monthly basis based on our color coded gym calendar. The calendar is always linked at the top of this webpage!
MAKE-UP CLASSES
What are makeup classes and how do they work? Can make-up classes be used to prorate tuition? What about holidays?
Unfortunately we are unable to offer any make-up classes for individual absences at this time. We do not prorate the monthly tuition for any missed classes or holiday breaks.
EX: If my student misses a class for any reason (illness, vacation, etc.) my tuition remains the same & no make-up class will be offered. Your gymnast's tuition is paid to hold their spot in class & we are unable to give their spot to another student.
Example: If MBAG cancels a class or has a holiday closure not already built into the tuition calendar, we will email you with an opportunity to attend a make-up class. Tuition remains the same & no credit can be offered if you cannot attend the make-up class.
Can you put my account on hold?
The only time we can put your account on hold is if your gymnast has a physical injury preventing them from participating in class, and you email us a doctor’s note that includes specific dates. We cannot put your account on hold for any other reason, you can either pay to hold your spot, or drop the class & get on the waiting list to rejoin the class sometime in the future.
EX: My gymnast broke their arm & I email the gym their doctor’s note. If the doctor’s note includes both the day they were injured & the day they expect to be able to return to class, MBAG can put my account on hold. MBAG will apply any remaining tuition from the current month as credit towards future classes only, tuition & membership fees cannot be refunded.
CLASS INFORMATION
What should my child bring/ wear to class?
Girls can wear a leotard or athletic shorts with a fitted t-shirt (footless tights may be worn). Hair must be tied up and out of face. No crop tops please. Boys can wear t-shirts and shorts or sweats without pockets. No large or baggy clothes. No jeans, shoes, buttons, or zippers. No jewelry.
How do I determine which class is right for my child?
Age and ability are the two factors in determining which class is right for your child. Our classes are age-based if they are first-timers to gymnastics. If they have gymnastics experience, then their ability along with age will determine the right class for your child.
What should I do if I need to change my child’s class?
Please notify the office of any and all class / schedule changes via email. Two weeks written notice via email is needed to drop a class.
How will I know when my child is ready to move to the next level?
Our classes run on an individual basis, so as soon as the coaches feel that your child has met all of the requirements to move to the next level, they will move them up. If you would like one of our coaches to assess your child outside of class, please schedule a private lesson with one of our coaches.
Monterey Bay Academy of Gymnastics, Cheer, & Dance © 2013